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Terms & Conditions

Customer Care

At Awde Organic Foods, we believe great customer care starts with listening, communicating clearly and treating every customer with respect. Our aim is to make your experience—from placing your order to receiving it—as smooth as possible.

How We Can Help

Our customer care team can assist with:

  • Product enquiries

  • Shopping and market-errand requests

  • Order enquiries

  • Delivery questions

  • Shipping information

  • Missing or incorrect items

  • Bulk orders

  • International shipping enquiries

  • General complaints or feedback

Contacting Awde

Customers can contact us through our available customer-care channels:

WhatsApp: [Add WhatsApp number]
Phone: [Add phone number]
Email: [Add email address]

When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.

Response Times

We aim to respond to customer enquiries as promptly as possible during our business hours. Response times may vary during busy periods, weekends and public holidays.

For online businesses, clear response-time expectations and accessible support channels are important parts of good customer service.

Order Problems

If there is a problem with your order, please contact us as soon as possible.

For deliveries within Ghana, customers should check their order with the delivery rider before accepting the package and report any missing items immediately.

For international orders, please refer to our Shipping Policy and Returns & Refund Policy.

Our Promise

We will:

  • Listen to your concerns.

  • Treat you with courtesy and respect.

  • Provide clear and honest information.

  • Investigate genuine order issues.

  • Keep you informed where an issue requires further investigation.

  • Work towards a fair and appropriate resolution.

We also welcome feedback because it helps us improve our service and the experience we provide to our customers.

Privacy & Safety

At Awde Organic Foods, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order or contacting us.

This Privacy Policy explains what information we collect, why we collect it and how we use it.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Full name

  • Delivery address

  • Email address

  • Telephone/WhatsApp number

  • Billing and payment information

  • Products ordered

  • Shipping destination

  • Special delivery instructions

  • Messages or enquiries you send to us

We only collect information that is reasonably necessary to provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.

  • Arrange local or international delivery.

  • Contact you about your order.

  • Respond to customer-service enquiries.

  • Provide shipping updates.

  • Handle complaints or order issues.

  • Process payments and refunds where applicable.

  • Improve our products and services.

  • Meet legal, regulatory or customs requirements where applicable.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to fulfil your order. For example, your name, contact details and delivery information may need to be provided to a delivery company, courier or shipping provider.

For international orders, certain information may also be required by shipping companies or customs authorities to facilitate the shipment.

We only share information that is reasonably necessary for these purposes.

4. Payment Information

Where online payment services are used, your payment may be processed through a third-party payment provider.

Awde Organic Foods does not need to store your full payment-card details. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

5. Communications

If you provide your telephone number, WhatsApp number or email address, we may use it to contact you regarding:

  • Your order

  • Delivery

  • Shipping

  • Customer-service enquiries

  • Important information relating to our services

We will not use your contact details for unrelated marketing without an appropriate basis or permission where required by applicable law.

6. Cookies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve your experience.

You may be able to control cookies through your browser or the cookie settings provided on our website.

7. Protecting Your Information

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining business records and meeting applicable legal or regulatory requirements.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

  • Ask what personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Ask us to restrict certain uses of your information.

  • Object to certain uses of your information.

  • Withdraw consent where processing is based on consent.

Some legal exceptions may apply.

10. Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

11. Third-Party Websites

Our website may contain links to third-party websites, including payment, delivery or social-media services.

Awde Organic Foods is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updated version will be posted on our website with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

AWDE ORGANIC FOODS
WhatsApp: [Add WhatsApp number]
Phone: [Add phone number]
Email: [Add email address]

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

  • Momo

Wholesale Inquiries

Looking to purchase Ghanaian local groceries in larger quantities? We work with retailers, food businesses, restaurants, resellers and customers looking to place bulk orders.

What We Offer

  • Bulk orders of selected Ghanaian groceries

  • Local Ghanaian food products

  • Dry goods, spices and seasonings

  • Dried and smoked fish

  • Plantain, yam and other local produce

  • Palm oil and other local food products

  • Custom grocery sourcing

  • Local and international shipping

How to Make a Wholesale Enquiry

Please contact us with:

1. Your name/business name
2. Products you are interested in
3. Quantity required
4. Delivery location
5. Preferred delivery date
6. Any special packaging or sourcing requirements

Our team will review your enquiry and provide availability, pricing and shipping information.

For International Wholesale Orders

International customers are responsible for ensuring that the requested products can legally be imported into their destination country and for any applicable customs duties, taxes, clearance charges or import requirements.

Ready to order in bulk?

Contact AWDE ORGANIC FOODS today.

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