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Shipping & Returns

Shipping Policy

Effective Date: 1 September 2026

At Awde Organic Foods, we source and supply authentic Ghanaian and locally available food groceries to customers in Ghana and internationally.

We carefully shop, prepare and package your order before arranging delivery to your chosen destination.

1. Shipping Within Ghana

We offer delivery to customers within Ghana through our delivery partners and riders.

When your order arrives, you must check the contents of the package with the delivery rider before accepting the order and taking it into your home.

Please:

  • Open and check the package in the presence of the rider.

  • Confirm that the items you ordered are included.

  • Check for any obvious damage or missing items.

  • Report any missing items to Awde Organic Foods immediately while the rider is present.

This allows us to address any problem promptly.

2. International Shipping

We ship selected Ghanaian and local food groceries to customers outside Ghana.

International shipments may be subject to:

  • Customs inspection

  • Customs clearance

  • Import restrictions

  • Duties and taxes

  • Quarantine requirements

  • Handling and storage charges

  • Delays caused by customs or shipping providers

These processes are controlled by the destination country and relevant authorities and are outside Awde Organic Foods' control.

3. Customer Responsibility for International Orders

Customers ordering from outside Ghana are responsible for checking whether the products they wish to purchase are permitted in their destination country.

The customer is also responsible for any applicable:

  • Customs duties

  • Import taxes

  • Clearance fees

  • Inspection fees

  • Storage charges

  • Other charges imposed by customs or the shipping provider

Awde Organic Foods is not responsible for goods being delayed, held, inspected, restricted or refused by customs authorities.

4. Delivery Information

Customers must provide accurate delivery information, including:

  • Full name

  • Delivery address

  • Telephone number

  • Email address, where required

  • Correct shipping destination

Awde Organic Foods cannot accept responsibility for delivery problems caused by incorrect or incomplete information supplied by the customer.

5. Shipping Delays

We will make reasonable efforts to dispatch orders promptly. However, delivery times can be affected by customs, shipping carriers, weather, public holidays, border restrictions and other circumstances beyond our control.

International delivery times are therefore estimates and are not guaranteed.

6. Perishable Goods

Customers ordering fresh or perishable products internationally acknowledge that the products may be affected by shipping time, customs inspection, storage and transportation conditions.

Customers should check their country's regulations before ordering perishable or restricted food products

Return & Exchange Policy

Effective Date: 1 September 2026

At Awde Organic Foods, we take care when selecting, packing and preparing every order. Because we deal primarily with food and grocery products, returns are subject to the conditions below.

1. International Orders No Returns

We do not accept returns on international orders once the goods have been shipped.

This is because international food shipments may pass through customs inspection, clearance, transportation and handling processes that are outside our control.

For health, safety and food-handling reasons, we cannot accept food products that have travelled through these processes back into our stock.

International orders are therefore non-returnable and non-refundable once shipped.

Customers are strongly advised to check their order carefully before confirming payment.

2. Customs-Related Issues

Awde Organic Foods does not accept responsibility for products that are:

  • Held by customs

  • Delayed by customs

  • Refused entry

  • Confiscated by authorities

  • Subject to import restrictions

  • Subject to additional customs charges

The customer is responsible for ensuring that their order complies with the import regulations of their destination country.

3. Orders Within Ghana

For deliveries within Ghana, customers must check their order with the delivery rider before accepting the delivery.

If an item is missing or there is an obvious issue with the order, the customer must notify Awde Organic Foods immediately while the rider is present.

Once the order has been accepted and the rider has left, claims concerning missing items may be difficult to verify.

4. Incorrect or Damaged Items

If you believe you have received an incorrect or damaged item, contact Awde Organic Foods as soon as possible.

Please provide:

  • Your order number

  • Your name

  • Details of the problem

  • Clear photographs of the item and packaging where applicable

We will review the issue and determine whether a replacement, credit or other appropriate resolution is available.

5. Refunds

Where Awde Organic Foods agrees that a refund is appropriate, the refund method and timeframe will depend on the original payment method.

Refunds will not automatically be provided simply because a customer changes their mind after an order has been processed or shipped.

6. Before You Place Your Order

Please carefully review:

  • Your product selection

  • Quantities

  • Delivery address

  • Shipping destination

  • Contact details

  • Any applicable customs/import requirements

By placing an order with Awde Organic Foods, you confirm that the information provided is correct and that you understand and accept this Returns & Refund Policy.

AWDE ORGANIC FOODS

WE SHOP. WE PACK. WE SHIP. YOU ENJOY.

From our roots to your home.

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